Electric customers rank SRP best utility in the West - Ahwatukee Foothills News: Money

default avatar
Welcome to the site! Login or Signup below.
|
||
Logout|My Dashboard

Electric customers rank SRP best utility in the West

Print
Font Size:
Default font size
Larger font size

Posted: Thursday, July 19, 2012 1:49 pm

A nationwide survey of electric customers has found that Salt River Project’s service was the top-rated among large power companies in the West.

This is the 11th year in a row that residential customers ranked the utility No. 1, according to a report issued Friday by J.D. Power and Associates.

SRP was the among the nation’s most highly-rated utilities with 500,000 or more customers, said Barbara Orr, the utility’s market research analyst. The survey began in 1999, and SRP has been the top large Western utility 13 out of 14 years.

“We’re the only company that’s been ranked in the top 10 for all their studies, every single time whether we win their award or not,” she said. “No other company has been that consistent.”

The survey examined six components: power quality and reliability, billing, corporate citizenship, price, communication and customer service. SRP had a customer satisfaction score of 700 on a 1,000-point scale, compared with an average score in the West of 638.

The J.D. Power survey heavily weighed reliability in the overall ratings, Orr said. For the Valley, that means SRP can maintain or quickly restore power during high-demand days in triple-digit heat or when monsoon storms topple utility lines.

“That’s one of the key questions they ask,” Orr said.

SRP spokesman Jeff Lane said one highly appreciated service is a power outage map on the utility’s website. The map was initially available only to customers who signed up for an account. Now, anybody can view it online or with a mobile device via www.srpnet.com to see where power is out and when it might be restored.

The 2012 residential customer survey was based on responses from more than 104,000 online interviews conducted from July 2011 through May 2012. It included customers with the nation’s 126 largest utility companies.

• Contact writer: (480) 898-6548 or ggroff@evtrib.com

More about

More about

More about

  • Discuss

Vincent Price Named Duke University 10th President

Vincent Price, provost of the University of Pennsylvania since 2009, has been elected Duke University’s tenth president, announced David Ruben…

Published: December 4, 2016 - 4:03 pm @ https://today.duke.edu/2016/12/presannouncement

How to Make It Super Easy for Prospects to Find You Online

By Jeff Beals Let’s say you Google your own name and very little shows up. Suddenly, you’re worried that you don’t have a widely recognized pe…

Published: December 4, 2016 - 3:38 pm @ https://jeffbeals.com/blog/2016/12/04/how-to-make-…

Report Shows Billions in Raises for Workers Over 4 Years

Here's what we're working on: Donald Trump talked on the phone with the president of Taiwan and that could cause problems with China. Military…

Published: December 4, 2016 - 3:01 pm @ http://www.publicnewsservice.org/2016-11-30/livabl…

States’ Rights for the Left

Mr. Limbaugh had a point: Since the 1930s, progressives have unapologetically embraced Hamiltonian big government. But in rediscovering the vi…

Published: December 4, 2016 - 2:38 pm @ http://www.nytimes.com/2016/12/03/opinion/sunday/s…

Oculus Rift Touch controllers are about to get 53 times better

The anticipation has been building for the Oculus Rift Touch controllers, the final piece of the hardware puzzle for the Facebook-owned firm a…

Published: December 4, 2016 - 2:36 pm @ http://www.techradar.com/news/oculus-rift-touch-co…

The backstory on Standing Rock, the federal government, and tribal sovereignty

Police in riot gear forming a wall across a road. Water cannons spraying water protectors in the night. The movement to stop the Dakota Access…

Published: December 4, 2016 - 2:37 pm @ http://grist.org/article/the-backstory-on-standing…

2nd Arizona Bowl teams announced

TUCSON, AZ (Tucson News Now) - The second Nova Home Loans Arizona Bowl will feature the Air Force Falcons (9-3) from the Mountain West Confere…

Published: December 4, 2016 - 2:31 pm @ http://www.tucsonnewsnow.com/story/33863644/2nd-ar…

3 questions and a prediction: Arizona Cardinals vs. Washington Redskins

The Arizona Cardinals are down. But are they out?  After last weekend's loss to the Falcons, some believe the Cards' playoff hopes are already…

Published: December 4, 2016 - 2:06 pm @ http://www.abc15.com/sports/sports-blogs-local/3-q…

This Asteroid Is Small Enough to Ride Like a Space Pony

Astronomers have discovered an asteroid so small it could “be straddled by a person in a hypothetical space-themed sequel to the iconic bomb-r…

Published: December 4, 2016 - 2:07 pm @ http://motherboard.vice.com/read/this-asteroid-is-…

Native American group to hold rally outside University of Phoenix Stadium

GLENDALE, Ariz. – The Arizona Rally Against Native Mascots (AzRally) will be marching outside the University of Phoenix Stadium on Sunday. One…

Published: December 4, 2016 - 1:35 pm @ http://www.12news.com/news/local/valley/native-ame…

Facebook

ahwatukee.com on Facebook

Twitter

ahwatukee.com on Twitter

RSS

Subscribe to ahwatukee.com via RSS

RSS Feeds

Spacer4px

Most Popular

Online poll

Loading…