Electric customers rank SRP best utility in the West - Ahwatukee Foothills News: Money

default avatar
Welcome to the site! Login or Signup below.
|
||
Logout|My Dashboard

Electric customers rank SRP best utility in the West

Print
Font Size:
Default font size
Larger font size

Posted: Thursday, July 19, 2012 1:49 pm

A nationwide survey of electric customers has found that Salt River Project’s service was the top-rated among large power companies in the West.

This is the 11th year in a row that residential customers ranked the utility No. 1, according to a report issued Friday by J.D. Power and Associates.

SRP was the among the nation’s most highly-rated utilities with 500,000 or more customers, said Barbara Orr, the utility’s market research analyst. The survey began in 1999, and SRP has been the top large Western utility 13 out of 14 years.

“We’re the only company that’s been ranked in the top 10 for all their studies, every single time whether we win their award or not,” she said. “No other company has been that consistent.”

The survey examined six components: power quality and reliability, billing, corporate citizenship, price, communication and customer service. SRP had a customer satisfaction score of 700 on a 1,000-point scale, compared with an average score in the West of 638.

The J.D. Power survey heavily weighed reliability in the overall ratings, Orr said. For the Valley, that means SRP can maintain or quickly restore power during high-demand days in triple-digit heat or when monsoon storms topple utility lines.

“That’s one of the key questions they ask,” Orr said.

SRP spokesman Jeff Lane said one highly appreciated service is a power outage map on the utility’s website. The map was initially available only to customers who signed up for an account. Now, anybody can view it online or with a mobile device via www.srpnet.com to see where power is out and when it might be restored.

The 2012 residential customer survey was based on responses from more than 104,000 online interviews conducted from July 2011 through May 2012. It included customers with the nation’s 126 largest utility companies.

• Contact writer: (480) 898-6548 or ggroff@evtrib.com

More about

More about

More about

  • Discuss

Here's What's New To All Of The Streaming Platforms In July

It's going to be hot this July, so instead of sitting in traffic on your way to the beach or melting while hiking, why not just Netflix (or Am…

Published: July 1, 2016 - 2:57 pm @ http://laist.com/2016/07/01/streaming_guide_july_2016.php

Attorney general Loretta Lynch regrets meeting with Bill Clinton

PHOENIX - Attorney General Loretta Lynch acknowledged Friday that her meeting with Bill Clinton while his wife is under federal investigation …

Published: July 1, 2016 - 2:57 pm @ http://www.abc15.com/news/region-phoenix-metro/cen…

Phoenix city council OKs property tax hike

PHOENIX (KPHO/KTVK) - In an emotional 5-4 vote, a divided Phoenix City Council approved the city’s first property tax hike in 21 years. So man…

Published: July 1, 2016 - 2:39 pm @ http://www.azfamily.com/story/32355971/packed-hous…

Phoenix ties all-time record for June average temperature

It was more than toasty outside in Phoenix last month, even based on the Valley’s standards. It seemed nearly once or twice a week in the mont…

Published: July 1, 2016 - 1:58 pm @ http://ktar.com/story/1154716/phoenix-ties-all-tim…

Heavy rain, flash flooding expected around Tucson

TUCSON - The Tucson area is under a flash flood warning as a storm that has already brought an inch of rain continues. The National Weather Se…

Published: July 1, 2016 - 1:57 pm @ http://www.abc15.com/news/region-central-southern-…

After a national scandal, New Mexico’s veterans health care is looking up

Info For years, military veterans have complained about how long it takes to get an appointment with a Veterans Administration health care pro…

Published: July 1, 2016 - 1:08 pm @ https://www.hcn.org/articles/after-a-national-scan…

Water main break causes flooding in Tempe neighborhood

TEMPE, AZ - Officials are on scene of a large water main break in Tempe. Tempe police said the water main break is just west of McClintock Dri…

Published: July 1, 2016 - 1:04 pm @ http://www.abc15.com/news/region-southeast-valley/…

Pedal Haus Brewery opening in downtown Phoenix? Not exactly

Perhaps this helps explain the abrupt closure and expansion of Pedal Haus Brewery in Tempe: The Phoenix Business Journal reports Pedal Haus ow…

Published: July 1, 2016 - 12:58 pm @ http://mouthbysouthwest.com/2016/07/01/pedal-haus-…

GOP senator: Lynch should formally hand over Clinton probe

Floor Action feed By Jordain Carney Sen. Kelly AyotteKelly AyotteGOP senator: Lynch should formally hand over Clinton probe The Trail 2016: Me…

Published: July 1, 2016 - 12:57 pm @ http://thehill.com/blogs/floor-action/senate/28628…

Almost There to air on PBS in July

Throughout July and beyond, PBS stations around the country will be broadcasting the national television premiere of Almost There, Dan Rybicky…

Published: July 1, 2016 - 12:56 pm @ https://www.kartemquin.com/news/almost-there-to-ai…

Facebook

ahwatukee.com on Facebook

Twitter

ahwatukee.com on Twitter

RSS

Subscribe to ahwatukee.com via RSS

RSS Feeds

Spacer4px

Most Popular

Online poll

Loading…