In a report issued recently by J.D. Power and Associates, Salt River Project (SRP) received the top score for residential electric service in the Large Utilities segment in the western United States for the 12th consecutive year and the highest total among the nation’s largest utilities for the fifth year in a row.
SRP’s ranking was bolstered by sweeping the No. 1 spot in the survey’s Large Utilities segment in the West region for all six survey components, Power Quality and Reliability, Billing and Payment, Corporate Citizenship, Price, Communications and Customer Service. Among all large utilities across the nation, SRP scored highest in customer satisfaction for the eighth time in the 15 years J.D. Power and Associates has conducted its study of residential customers.
The 2013 Electric Utility Residential Customer Satisfaction Study was based on responses from about 103,000 online interviews conducted from July 2012 through May 2013 among residential customers of the 126 largest electric utility brands across the nation, which collectively represent more than 94 million households.
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