Has this happened to you?
You get a great deal from a salesperson. You sign the contract and commit to spending the money.
But then, the deal changes and you don’t get what you wanted.
Gerry Vawter of Gilbert says it happened to him. His air conditioning system was 17 years old. So, Vawter thought it was about time to buy new equipment. He found a company called Zero Energy, and a salesman that offered a good loan deal.
“He’s like yeah, we can do 18 months same as cash,” Vawter recalled.
So he decided to spend about $23,000 and signed the contract.
The Zero Energy contract does show only one payment would be made after 18 months.
Vawter said it’s the reason he decided to make the purchase because “that would give us a year and a half to come up with the money or do something else.”
But that’s not how it worked out.
Vawter said the lender, Green Sky, first sent a statement showing 12 months, not 18 months.
Then he said the loan changed to 18 months no interest, but he had to make payments. Remember, his agreement was no payment for a year and a half.
So Vawter let me know.
Zero Energy in Arizona says “the mistake did fall 100 percent on Zero Energy’s shoulders.”
“This was the very first time Zero attempted to sign a customer up for the 18-month loan from GreenSky and prior to that we had only used the 12-month no interest, no payment loan. What we did not understand is that the 18-month loan was not the same as the 12-month loan and that it was only a no interest loan that required principal payments each month.”
While Zero Energy did try to solve the issue, they could not.
So, I contacted the lender Green Sky. And they acted quickly.
Vawter says “they wanted to make things right and offered us a new loan deal.”
And Green Sky did that. The company actually re-wrote Vawter’s loan.
He now won’t have to make a payment until March of 2015. That’s longer than what he agreed to in the first place.
In an email, Green Sky says: “Thank you for reaching out to us for comment. Because of privacy regulations, it is our policy not to comment on our customers. GreenSky is deeply committed to providing superior customer service and we stand by our products and services. We are very happy to hear your report that Mr. Vawter is satisfied with GreenSky’s resolution of his situation.”
So, even though it wasn’t their mistake, GreenSky stepped up and made Gerry a happy man.
• Joe Ducey is helping people like you everyday on ABC15 News at 6 p.m. If you have a consumer issue you can’t solve, “Let Joe Know.” Contact him at email@example.com or (855) 323-1515.