Study: Fewer consumers satisfied than ever before - Ahwatukee Foothills News: Money

default avatar
Welcome to the site! Login or Signup below.
|
||
Logout|My Dashboard

Study: Fewer consumers satisfied than ever before

Print
Font Size:
Default font size
Larger font size

Related Stories

Posted: Saturday, November 5, 2011 12:00 pm

A new customer-rage study shows fewer American consumers than ever are satisfied with the products and services we buy. The national phone survey of 1,000 households gives an in-depth look at our dissatisfaction, the bad customer service received when we complain, and the Web's new role in venting our anger.

Based on the results, the researchers believe more than 50 million Americans had a problem with a product or service bought within the past year, and more than $58 billion in transactions may be at risk for the businesses that sold them.

In the independent study, completed in September, researchers Marc Grainer and Scott Broetzmann of Customer Care Measurement and Consulting (CCMC) worked with the Center for Services Leadership. They found the problem of bad customer service keeps growing. The 2011 survey is based on one originally conducted by the White House in 1976, and this is now the fifth wave of the study, providing an easy comparison of how American customers are being treated.

The study results will be discussed publicly this week in Phoenix at the annual Compete through Service Symposium hosted by the Center for Services Leadership. The center was formed in 1985 as a response to the unique challenges that companies face in the services arena. More information about the center's work, big-name member firms and the symposium can be found at www.wpcarey.asu.edu/csl.

 

 

More about

More about

More about

  • Discuss

Man refuses to cooperate with police investigation after being shot in Phoenix

PHOENIX - Police say a man isn't cooperating with an investigation after being shot in Phoenix. Police were initially called to an apartment c…

Published: September 25, 2016 - 9:55 pm @ http://www.abc15.com/news/region-phoenix-metro/cen…

Phoenix Things To Do: 19 events to check out this week around the Valley (Sept. 30

PHOENIX - It is a big week for events in the Valley! From Oktoberfest events to food festivals to country concerts, Phoenix is the place to be…

Published: September 25, 2016 - 8:53 pm @ http://www.abc15.com/entertainment/events/phoenix-…

Phoenix fire treat woman with multiple stab wounds, taken to hospital in critical condition

PHOENIX - A woman has been transported to the hospital in critical condition.

Published: September 25, 2016 - 8:24 pm @ http://www.abc15.com/news/region-phoenix-metro/cen…

Going to Mars Could Mess Up the Hunt for Alien Life

Twenty years ago, America celebrated its Independence Day by landing several thousand invaders on the surface of Mars. On July 4, 1997, the Pa…

Published: September 25, 2016 - 8:22 pm @ http://news.nationalgeographic.com/2016/09/mars-jo…

Look back: How Arnold Palmer invented the Arnold Palmer

Editor's note: This story was originally published in 2012. How did a glass of iced tea with a healthy splash of lemonade come to be named aft…

Published: September 25, 2016 - 7:52 pm @ http://www.usatoday.com/story/gameon/2012/11/28/ho…

INSTRUCTIONAL DESIGN SPECIALIST FOR ADAPTIVE LEARNING at Arizona State University (Scottsdale, AZ)

← Back to the Edtech Jobs BoardApply Now San Francisco (Oct 5th)Boston (Oct 13th)Washington, DC (Oct 18th)New York City (Oct 20th)Full descrip…

Published: September 25, 2016 - 6:23 pm @ https://www.edsurge.com/jobs/6e0947-instructional-…

FD: 8 people injured during 2-car crash in Chandler

CHANDLER, AZ - Authorities are investigating a three-car crash in Chandler. At least 10 people suffered injuries in the accident near Arizona …

Published: September 25, 2016 - 4:47 pm @ http://www.abc15.com/news/region-southeast-valley/…

Police: 1 person shot during robbery in Phoenix

PHOENIX - Police say one person was shot during a robbery in Phoenix. Police were called to West Indian School Road and 7th Avenue around 3 p.…

Published: September 25, 2016 - 4:22 pm @ http://www.abc15.com/news/region-phoenix-metro/cen…

South by South Lawn: An Interactive Discussion

Summary: Learn more about the discussions you can be part of at the White House on Monday, October 3. South by South Lawn, an event inspired b…

Published: September 25, 2016 - 4:21 pm @ https://www.whitehouse.gov/blog/2016/09/25/south-s…

Arizona Court Gets it Wrong on the Religious Freedom of Christian Artists

In an Alliance Defending Freedom case involving two Christian artists, Joanna Duka and Breanna Koski of Brush & Nib Studio, an Arizona sta…

Published: September 25, 2016 - 3:52 pm @ http://adflegal.org/detailspages/blog-details/alli…

Facebook

ahwatukee.com on Facebook

Twitter

ahwatukee.com on Twitter

RSS

Subscribe to ahwatukee.com via RSS

RSS Feeds

Spacer4px

Most Popular

Online poll

Loading…