Study: Fewer consumers satisfied than ever before - Ahwatukee Foothills News: Money

default avatar
Welcome to the site! Login or Signup below.
|
||
Logout|My Dashboard

Study: Fewer consumers satisfied than ever before

Print
Font Size:
Default font size
Larger font size

Related Stories

Posted: Saturday, November 5, 2011 12:00 pm

A new customer-rage study shows fewer American consumers than ever are satisfied with the products and services we buy. The national phone survey of 1,000 households gives an in-depth look at our dissatisfaction, the bad customer service received when we complain, and the Web's new role in venting our anger.

Based on the results, the researchers believe more than 50 million Americans had a problem with a product or service bought within the past year, and more than $58 billion in transactions may be at risk for the businesses that sold them.

In the independent study, completed in September, researchers Marc Grainer and Scott Broetzmann of Customer Care Measurement and Consulting (CCMC) worked with the Center for Services Leadership. They found the problem of bad customer service keeps growing. The 2011 survey is based on one originally conducted by the White House in 1976, and this is now the fifth wave of the study, providing an easy comparison of how American customers are being treated.

The study results will be discussed publicly this week in Phoenix at the annual Compete through Service Symposium hosted by the Center for Services Leadership. The center was formed in 1985 as a response to the unique challenges that companies face in the services arena. More information about the center's work, big-name member firms and the symposium can be found at www.wpcarey.asu.edu/csl.

 

 

More about

More about

More about

  • Discuss

7 tips for a sustainable vacation

Editor's note: This guest post comes to ASU Now from the desk of Christine Vogt (pictured below), director of the Center for Sustainable Touri…

Published: July 1, 2016 - 5:11 pm @ https://asunow.asu.edu/20160630-solutions-7-tips-s…

PHOENIX magazine Summer Getaways – Sedona

PHOENIX magazine’s annual Summer Getaways issue came out in May and I’m happy to finally show these shots I took last fall! The early release …

Published: July 1, 2016 - 4:58 pm @ https://dianaelizabethblog.com/2016/06/phoenix-mag…

Arizona Theatre Company Still Needs $1 Million to Stay Afloat

Lynn Trimble A A Two donors responded with significant gifts after Arizona Theatre Company's recent announcement that it would need to raise $…

Published: July 1, 2016 - 4:41 pm @ http://www.phoenixnewtimes.com/arts/arizona-theatr…

Hungry? 15 new Valley restaurants that opened in June

PHOENIX - A bunch of new food spots opened up around the Valley last month.

Published: July 1, 2016 - 4:30 pm @ http://www.abc15.com/entertainment/events/hungry-1…

Citizen Science: Empowering a Robust National Effort

On June 7, 2016, the American Chemical Society Science & the Congress Project, co-organized a Capitol Hill briefing about Citizen Science,…

Published: July 1, 2016 - 4:29 pm @ http://blogs.discovermagazine.com/citizen-science-…

Arpaio's foes accused of trying to ruin sheriff's employees

PHOENIX (AP) - Attorneys for Sheriff Joe Arpaio said Thursday the lawman's adversaries were trying ruin the careers of some of his employees w…

Published: July 1, 2016 - 4:27 pm @ http://www.azfamily.com/story/32358321/arpaios-foe…

Climate Change’s Growing Impact On People Experiencing Homelessness

ThinkProgress has dedicated a portion of our coverage on Wednesday, June 29th to reporting on the state of homelessness in Washington, D.C. Th…

Published: July 1, 2016 - 4:26 pm @ http://thinkprogress.org/climate/2016/06/29/379327…

The 30 Safest Cities to Raise a Child

Raising children is stressful enough without having to worry about their safety. Luckily, there are a number of cities across America that are…

Published: July 1, 2016 - 3:40 pm @ http://www.safewise.com/blog/safest-cities-to-rais…

Amazon: what to watch in July

Amazon’ing and chilling this month? There’s plenty to get your teeth into on the site over the next few weeks. Here are the highlights – movie…

Published: July 1, 2016 - 3:27 pm @ http://www.empireonline.com/movies/features/amazon…

Movies in a Minute: 'The Big Friendly Giant'

I went into “The Big Friendly Giant” — “The BFG” for all those who swear by the book — pretty blind and, I have to admit, it really doesn’t li…

Published: July 1, 2016 - 3:26 pm @ http://ktar.com/story/1153746/movies-in-a-minute-t…

Facebook

ahwatukee.com on Facebook

Twitter

ahwatukee.com on Twitter

RSS

Subscribe to ahwatukee.com via RSS

RSS Feeds

Spacer4px

Most Popular

Online poll

Loading…