Toyota to accommodate owners with recall - Ahwatukee Foothills News: Localnews

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Toyota to accommodate owners with recall

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Posted: Tuesday, March 9, 2010 12:00 am

Toyota dealers may include at-home pickup and returns, as well as free rental cars until repairs are made, or even reimbursement with transportation expenses related to the recall of Toyota and Lexus models in a deal worked out by Arizona Attorney General Terry Goddard.

“Providing these services to its customers at no cost is the right thing for Toyota to do,” Goddard said in a press release. “Consumers who have to make repairs because of safety defects caused by the company should not have to bear additional expense and inconvenience.”

But Toyota said that the extra service will be decided on a case-by-case basis by dealerships. The company had already agreed to offer these accommodations in New York state, and extend the benefits to customers across the country after requests were made by attorneys general in several states.

“Toyota is committed to making the recall campaigns proceed in a way that helps to ensure the customers’ safety and satisfaction,” Toyota’s group vice president Christopher Reynolds wrote Goddard.

Owners with concerns about the recall can call Toyota customer service at (800) 331-4331 or Lexus at (800) 255-3987.

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