construction of the South Mountain Freeway

residents near the South Mountain Freeway construction area may not be in for much relief since the city does issue extended-hours construction permits on a case-by-case basis.

Arizona Department of Transportation

Fed up with construction noise late at night or just as the sun rises?

Phoenix may be able to better help.

The city Planning and Development Department has begun a new program to address community complaints about construction-related noise during evening and early morning hours.

Inspectors will now be on-call to respond to active-construction noise complaints weekdays from 7 p.m. to 6 a.m. (7 a.m. Oct. 1 through April 30) and 7 p.m. Friday until 6 a.m. Monday.

But residents near the South Mountain Freeway construction area may not be in for much relief since the city does issue extended-hours construction permits on a case-by-case basis.

Nevertheless, people who complain by calling or texting 602-320-1071 or emailing constructionnoisecomplaints@phoenix.gov can at least expect that when they call, the city will research whether such a permit has been issued. Complaints that are texted or emailed should include a photo of the noisy work.

The city also has a few caveats.

“On-call inspectors will only be investigating construction noise complaints related to construction projects that require permits... and NOT the building of a bookshelf,” it said.

And if your neighbor is having a party, complaints about non-construction noise have to go to the Phoenix Police non-emergency number, 602-262-6151.

The city says “construction, including erection, excavation, demolition, alteration or repair of any building within 500 feet of any inhabited structure” must be limited to 6 a.m.-7 p.m. May 1 to Sept. 30 and between 7 a.m. and 7 p.m. Oct. 1 to April 30 on non-holiday weekdays.

Complainants must provide their contact information for call back by the on-call inspector.

If the inspector cannot reach the complainant, the complaint will not be investigated, the city said, promising a call-back within two hours.

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