PC MADE EZ: Recurring computer issues - Ahwatukee Foothills News: Business

default avatar
Welcome to the site! Login or Signup below.
Logout|My Dashboard

PC MADE EZ: Recurring computer issues

Font Size:
Default font size
Larger font size

Posted: Tuesday, December 1, 2009 12:00 am

There are some computer issues we see repeatedly when repairing computers for our clients. Some are quite common, as in files that will not open, others are a bit more challenging. An insider’s trick is to use Google to find and correct the cause of these issues.

Below are some of the more common issues we see and possible corrections.

If you receive an attachment in an e-mail and try to open the attachment, you get a message saying, “Windows cannot open this file. File: My-file.pdf does not have a program associated with it” or something to this effect. The problem is that you do not have the correct program to open this file. From having over 30 years in the computer field, I know that a .pdf file needs Adobe Acrobat Reader to open but you may not.

What to do? Go to www.google.com and type in the search box, “what free program opens a .pdf file,” then press “Enter.” You will find a number of Web sites that may allow you to download the free Adobe Acrobat Reader so you can view the file.

The procedure to follow is:

• If you received the file in an e-mail, go back to the e-mail and look at the attachment. Generally you can see what the file type is from the attachment (.doc, .xls, .pdf, etc.).

• Go to Google and find the appropriate program to open the file. Please keep in mind that you may need to check out a few Web sites to find the program but, eventually, you will find it.

For Office 2007 and newly created files type in Word (.docx), Excel (.xlsx) and PowerPoint (.pptx). If you have an older version of Office and you get one of these files, you cannot open it. Again, go to Google and search for a free program to open these files or you can download the Microsoft Office Compatibility Pack. This is a free download that will enable any version of Office that contains Word, Excel and PowerPoint to open the newer files after if converts them.

BSOD is called the Blue Screen Of Death. This screen may appear at any time during the life of your computer and for a variety of reasons ranging from a bad driver to a hardware failure. In many cases, this can be corrected without too much trouble, but unless you are an experienced computer user it may be a challenge to correct by yourself. For those adventurous individuals;

• Restart the computer and tap and release “F8” to get into “Safe Mode.” Once in Safe Mode, go to “Start-Run,” type in MSCONFIG and press “Enter.” Click the Startup tab and when that opens uncheck all the boxes and click “Apply” and “OK.” Reboot and see if that fixes the issue. If so, repeat the process and one by one, recheck the boxes until you get the error message again and leave that one unchecked.

• If the first method did not work, write down the first part of the BSOD, “STOP: 0x000000D1 (0x00000000, 0xF73120AE, 0xC0000008, 0xC0000000) and find another computer to go to Google and type in the error message and see what comes up. Again, you may need to go to a number of Web sites to find a correction that will work for your issue but persevere. It will pay off.

Blue screens can be difficult to correct so in some cases, you may be better off calling a computer services company.


Mike Smothers is president of Smothers Computer Services and lives in Ahwatukee Foothills. Send questions to mike@smotherscomputers.com or call (480) 753-7667.

More about

More about

More about

  • Discuss

Roosevelt Growhouse and GROWop Boutique Are Closing; Here's Why

Lynn Trimble A A Both Roosevelt Growhouse and GROWop Boutique will close up shop in downtown Phoenix after Monday, October 31, according to an…

Published: October 28, 2016 - 3:17 pm @ http://www.phoenixnewtimes.com/arts/roosevelt-grow…

After The Maltese Falcon: how film noir took flight

“I’m so tired. So tired of lying, making up lies, not knowing what is a lie, and what is the truth.” There, in 10 seconds of The Maltese Falco…

Published: October 28, 2016 - 3:05 pm @ https://www.theguardian.com/film/2016/oct/28/after…

Arizona Law Enforcement Against Prohibition (L.E.A.P.) Members Stump for Prop 205

Niki D'Andrea A A Tony Ryan and Jack Wilborn are voting "yes" on Proposition 205, the initiative to legalize marijuana in Arizona, and they're…

Published: October 28, 2016 - 2:11 pm @ http://www.phoenixnewtimes.com/news/arizona-law-en…

Cubs slugger inspired by Arizona 5th grader

MESA, AZ (KPHO/KTVK) - Cubs slugger Kyle Schwarber is one of the biggest stories in sports.  After missing the entire regular season with a kn…

Published: October 28, 2016 - 1:41 pm @ http://www.azfamily.com/story/33503198/world-serie…

I Am A White Person Who Went To Standing Rock. This Is What I Learned.

I’m home now in Chicago, but I was at Standing Rock just a few days ago. I know how it feels to sleep outside in two sleeping bags and a winte…

Published: October 28, 2016 - 1:16 pm @ http://www.huffingtonpost.com/entry/i-am-a-white-p…

Kirkpatrick: Arizonans have important decisions to make

With Election Day just a few days away, Arizonans face critical choices up and down the ballot. And as I have traveled to every corner of our …

Published: October 28, 2016 - 1:03 pm @ http://www.wmicentral.com/opinion/editorials/kirkp…

Joan Baez: Bob Dylan's 'manners suck,' but he deserves the Nobel Prize

Joan Baez is one of the '60s most memorable figures.  With her long flowing hair, crystalline soprano and unabashed political activism, Baez w…

Published: October 28, 2016 - 1:03 pm @ http://www.usatoday.com/story/life/nation-now/2016…

As Teacher Shortage Grows In Arizona, Districts Look For Ways To Keep Teachers In Classrooms

Published: Thursday, October 27, 2016 - 3:10pmUpdated: Thursday, October 27, 2016 - 10:45pm downloadKara Dellisanti can describe her first yea…

Published: October 28, 2016 - 12:50 pm @ http://theshow.kjzz.org/content/387390/teacher-sho…

California buyers spearhead $3.6B in 3Q Phoenix apartment sales

Sales of apartments totaled a whopping $3.6 billion in the Phoenix metro area in the third quarter. That is up 51 percent from the same time f…

Published: October 28, 2016 - 12:41 pm @ http://www.bizjournals.com/phoenix/news/2016/10/28…

Breakfast Lasagna at the Hash Kitchen is Drunk Food at Its Best

Patricia Escarcega A A The Guilty Pleasure: Breakfast lasagnaWhere to Get It: The Hash KitchenPrice: $14What it Really Costs: Your ability her…

Published: October 28, 2016 - 12:42 pm @ http://www.phoenixnewtimes.com/restaurants/breakfa…


ahwatukee.com on Facebook


ahwatukee.com on Twitter


Subscribe to ahwatukee.com via RSS

RSS Feeds


Most Popular

Online poll